Ward Group Consulting Services

Ward Group^® is a trusted business advisor that empowers insurance companies to maximize opportunities and achieve goals. We consult in many areas of company operations, including:

» Process Improvement
» Operational Effectiveness
» Service and Software Vendor Selection
» Agency Distribution System Analysis

The underlying theme of process improvement is to challenge the existing processes and methodologies in search of smarter ways of doing business. We help you with:

• Workflow Documentation - Where are you now?

• Process Redesign - Where do you need to be and what is the expected outcome?

• Project Management - Do you have adequate management support to implement change?

• Staffing Analysis - Do you have the right number of people with the required skill sets?

• Technology Effectiveness - Is your technology being utilized effectively?

We take an in-depth look at the issues driving performance and work with you to define a clear course of action for improving profitability and efficiency.

• Competitive Analysis - We look for a company's strengths, weaknesses, opportunities and threats and determine what actions the company must take to be a top performer within its peer group.

• Organizational Structure - Ward Group can determine the appropriate organizational structure in line with the company's goals and strategic direction.

• Human Resource Analysis - To help companies attract and retain the best and brightest staff, we provide comprehensive comparative information for workforce and compensation management.

• Crisis Management - When operations fail, Ward Group consultants provide interim management support, integrating seamlessly into your organization to help sustain operations. We have experience providing strategic advice to executive leadership, board of directors, and governmental agencies.

The Ward Group advantage is that we are independent. Our evaluation of your business needs is unbiased without alliance to any strategic partnerships. We can assist with enterprise system selections, call center outsourcing, vendor negotiations, service level agreements and more. Our consultants:

• Document business and technical requirements

• Develop requests for proposals

• Manage the vendor review and selection process

• Conduct vendor evaluation and cost benefit analysis

• Provide implementation support

We have developed automated tools to assist in analyzing a particular distribution system. Our consultants model and help optimize the number of agents, mix of business, overall acquisition costs and commission structures.

Call us at 513-791-0303 to speak to a Ward Group representative about how we can help your organization