Claims Customer Satisfaction Practices Survey

Date:MAR 2018
Detail: Identifying and implementing claims programs and services that enhance the customer experience has taken on new importance as customer expectations are dramatically changing. As carriers navigate these changing times and modernize their claims operations, they recognize the importance of having a clear perspective of the activities and behaviors that influence policyholder perceptions about service and desire information to assist them in evaluating their performance against industry leaders.

Survey Details and Highlights

  • How do carriers measure and manage performance of their claims function?
  • Survey format is primarily multiple choice and should only take 10-15 minutes of your time to complete.
  • Participants receive a summary of results at no cost and an invitation to attend a webinar presentation of the results.

Please note that all submissions and detail within will remain confidential. Survey results will be shown in the aggregate. Participating company names will not be disclosed.

Have Questions?

Please contact Vince Albers at

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