Claims Productivity - 2013

Date:NOV 2013
Status:Complete
Cost: $5000 Add to Cart
Detail:

The claims department is typically one of the largest departments at a property and casualty insurance company and claims adjusters play an integral role in the carrier-customer relationship.
 

Ward Group conducted a survey of claims adjuster workloads and related services standards.  A diverse group of 35 companies participated in the survey and provided responses for 6,095 adjuster positions. This document summarizes the findings of that survey.


Table of Contents
 

Introduction
  • Executive Summary
  • Profile of Participants
Automobile Claims
  • Adjuster Roles
  • Performance Metrics
  • Adjuster Workloads
Property Claims
  • Adjuster Roles
  • Performance Metrics
  • Adjuster Workloads
Liability Claims
  • Adjuster Roles
  • Performance Metrics
  • Adjuster Workloads
Workers Compensation Claims
  • Adjuster Roles
  • Performance Metrics
  • Adjuster Workloads
Multi-Lines Adjuster
  • Field Adjuster
  • Desk Adjuster
  • Quality Assurance Metrics




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