Ward Group conducted productivity surveys for three key P&C carrier positions to benchmark average workloads, the impact of system capabilities on productivity, and other key efficiency business practices for personal lines underwriters, commercial lines underwriters, and claims adjusters. The surveys were designed to take into consideration the differences in job role and organizational structure.
This report is a summary of the findings for personal and farm lines. Participants for the personal and farm productivity survey included a diverse group of 41 companies from the United States and Canada.
Table of Contents
- Executive Summary
- Profile of Participants
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- Underwriting Workloads
- Policy Administration Systems Capabilities
- Policy Administration Self-Service Capabilities
- Service Standards
- Underwriting Report Ordering Practices
- Other Underwriting Business Practices