Billing & Collections Study - 2013

Date:JAN 2014
Cost: $2500 Add to Cart

Ward Group, in cooperation with the Property-Casualty Insurance Association of America (PCI), conducted a survey of property-casualty carriers  to better understand billing practices, capabilities and other performance metrics. The Insurance Billing Practices report presents the findings of this survey, which was conducted from September to November, 2013. 

Table of Contents

  • Executive Summary
  • Billing Operations
    • Staffing and Locations
    • Internal Operating Metrics
    • External Lockbox Utilization
  • Billing Practices
    • Invoice Delivery and Payment Options
    • Billing Related Fees
    • Automated Payments
  • Payment Metrics
    • Payment Plan Utilization
    • Payment Form
    • Payment Method
  • Other Billing Related Topics
    • Collections
    • Billing Systems
  • Summary of Participant Response 
    • Positive Business Practices
    • Billing Challenges

Appendix:  Detailed Study Results

Profile of Participants

A diverse group of 45 insurance companies from both the United States and Canada participated in the study. In order to maintain the confidentiality of the data, the names of the participants have not been disclosed. 

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